Effective Date: 26/08/2025

Estranha (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website to browse, purchase clothing, or request custom commissions.

1. Information We Collect

We may collect and process the following information:

  • Personal Details: Name, email address, phone number, billing and shipping addresses.

  • Payment Information: Processed securely through third-party payment providers (we do not store your full card details).

  • Order & Commission Information: Measurements, style preferences, and any custom details you provide for bespoke designs.

  • Technical Data: IP address, browser type, device information, and website usage data collected via cookies.

  • Communication Data: Emails, messages, or forms you submit to us.

2. How We Use Your Information

We process your personal data for the following purposes:

  • To process and deliver your orders.

  • To provide custom clothing and commission services.

  • To communicate with you about your orders, commissions, or inquiries.

  • To send updates, offers, or newsletters (only if you have opted in).

  • To improve our website, services, and customer experience.

  • To comply with legal and tax obligations.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: To fulfil orders and commissions.

  • Consent: Where you opt-in to marketing communications.

  • Legal obligation: To meet tax and accounting requirements.

  • Legitimate interests: To improve our services and prevent fraud.

4. Sharing Your Information

We will never sell your personal data. We may share it only with:

  • Payment processors (e.g., Stripe, PayPal).

  • Delivery services (e.g., Royal Mail, couriers).

  • Service providers (e.g., website hosting, IT support).

  • Authorities if required by law.

5. Cookies & Tracking

Estranha uses cookies to:

  • Enable shopping cart functionality.

  • Track website performance and usage.

  • Personalise your experience.

You can manage or disable cookies in your browser settings.

6. Data Retention

We keep your personal data only as long as necessary:

  • Order and commission data: kept for up to 6 years for tax and legal purposes.

  • Marketing data: until you withdraw consent or unsubscribe.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (where legally possible).

  • Object to or restrict processing.

  • Withdraw consent at any time (for marketing emails).

  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

8. Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Estranha
Email: estranha322@gmail.com
Website: https://www.estranha.co.uk/